Question 1

How do I know which brand to choose?

Accepted Answer

Start with the operating requirement. Sovereign and regulated workloads route to Gewape Cloud Infrastructure. Dedicated and managed environments route to Metal on Cloud. Digital operations, hosting, and cloud server needs route to Megabit Cloud. Our solutions page walks through each path with detailed signal criteria.

Question 2

Can one organisation use more than one brand?

Accepted Answer

Yes, and it is common. Organisations often start with one brand and expand into others as infrastructure needs mature. For example, a business may begin on Megabit Cloud for hosting and later add a sovereign private cloud with Gewape Cloud Infrastructure as regulatory requirements grow.

Question 3

What if I am not sure which path fits?

Accepted Answer

Contact the group team directly. We will frame the requirement with you before any commercial conversation begins and route you to the right brand team with context already established.

Question 4

Does Gewape Cloud Group itself sell cloud services?

Accepted Answer

No. Gewape Cloud Group is the holding and governance entity. All commercial cloud services are delivered through our three operating brands: Gewape Cloud Infrastructure, Metal on Cloud, and Megabit Cloud.

Question 5

Do you only serve listed countries?

Accepted Answer

No. The group supports customers globally, with live regions across Africa, Asia Pacific, the Americas, and Europe, and new markets coming online. Customers outside these regions can still be served through the appropriate brand.

Question 6

Where does the group operate in Africa?

Accepted Answer

Gewape Cloud runs live regions in Kenya (on iXAfrica), Rwanda, Nigeria, and South Africa, and is expanding to Uganda, Tanzania, Ethiopia, Mozambique, the Democratic Republic of Congo, and Ghana. Operations are governed by the laws of the markets we serve.

Question 7

Can you support data residency requirements in my country?

Accepted Answer

Sovereign and data-residency requirements are handled through Gewape Cloud Infrastructure. The brand is built specifically for in-country data architecture, local compliance, and national regulatory alignment. Contact the GCI team or our group partnerships team for specifics.

Question 8

What compliance frameworks apply across the group?

Accepted Answer

Group-level standards are aligned to ISO 27001 and SOC 2 controls, and we operate under the data protection laws of the markets we serve, including GDPR, POPIA (South Africa), Rwanda DPA, Kenya DPA, PDPA (Singapore), and LGPD (Brazil). Each brand maintains its own certification schedule aligned to its operating jurisdictions.

Question 9

How does the group ensure governance consistency across brands?

Accepted Answer

Gewape Cloud Group sets group-wide standards for architecture quality, data handling, information security, and customer accountability. Operating brands implement these standards within their category and region, and the group provides oversight and periodic assurance reviews.

Question 10

Is there a group-level SLA?

Accepted Answer

Each brand publishes its own SLA aligned to its service category. The group targets 99.99% uptime across the portfolio. You can view the group SLA framework on the SLA page.

Question 11

How do I become a channel partner?

Accepted Answer

Channel, reseller, and strategic partnership conversations start with the group partnerships team at cloud [at] gewape.com. Individual brands also manage their own partner programmes. Visit the relevant brand website for category-specific terms.

Question 12

Do you support public sector procurement frameworks?

Accepted Answer

Yes. Gewape Cloud Infrastructure is specifically positioned for government and regulated sector procurement. Our enterprise and government team at sales [at] gewapecloud.com can advise on framework eligibility and compliance documentation.

Question 13

Can I get a custom deployment or enterprise agreement?

Accepted Answer

Custom deployments, volume agreements, and long-term enterprise contracts are managed through the relevant brand team. Contact sales [at] gewapecloud.com for enterprise and government requirements, or cloud [at] gewape.com for group-level partnership structuring.

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